Customer requests
A request arrives by email, as a file or a spreadsheet. Lines are stored in the system and stay linked to the message, so every item has its source.
Demo without a request · Documentation is open · 20 years in aviation
Customer requests, supplier prices and quotations to customers — in one system
AROMS automates customer requests, supplier offers and prices, customer quotations and purchase orders within one loop. No spreadsheets, no manual re-entry, no lost emails or attachments.
The demo stand is available: demo.arom-soft.com, login admin@arom-soft.com, password demo.
- 54%
- faster request processing after moving from spreadsheets
- 22%
- more quotations sent to customers
- 20+
- years of team experience in procurement, logistics and component sales
What is inside
From the customer's email to the purchase order — one process, no data moving between files.
Quotation in the customer's form
The customer's Word or Excel template is uploaded once. After that the document is assembled with the data filled in — in their form.
Orders and shipments
Purchase orders, overdue and unshipped order counters, item statuses — on one screen.
Part number catalogue
Alternatives, average price, latest requests and active offers on the part number card.
Several organizations
Several legal entities in one window: each organization has its own details, bank accounts and quotation and invoice templates. A document is issued by the selected organization.
Stock
Stock balances can be uploaded so quotations to customers are routed automatically or manually.
Everything else
Around the deal: supplier RFQs, orders, invoices and reference data.
- Supplier RFQs
RFQs to selected suppliers, filtered by the material types they supply; replies become offers
- Purchase orders
created from an offer, with states and lead times
- Invoices
issue, payment, partial payment
- Broadcasts
invoicing and payment due-date control
- Customers, suppliers, carriers
cards with history and terms
- Delivery addresses
reference of points and delivery terms
- Analytics
reports on requests, quotations and orders, when enabled
- Supplier offers
price, availability, condition and lead time for every item. Price history and alternatives sit on the part number card.
AROMS AI reads emails
A language model extracts the part number, quantity, unit of measure and condition, the request priority and the required response or shipment date. The request is created straight away and linked to the email, which stays available from the system. An email missing data goes to an operator with the reason instead of being lost.
AROMS AI is a licensed module. Access and a trial period are provided on request.
AROMS AIAROMS AI
- Part number
- Quantity and unit
- Condition
- Priority and target date when present
An email missing required data goes to an operator with the reason and the option to re-run recognition. An email from an unverified sender does not create a request.
How to start
- 1Try the demo
The stand is open with demo data. No request needed.
- 2Send us your form
We show how the customer's form is filled from the system.
- 3Discuss rollout
We explain what is needed on your side and how long it takes.
Documentation
User and administrator guides: requests, offers, orders, document templates, settings.
Want to see it on your data?
Send a request — we will look at your process and show what the system does by itself.